MOST ASKED QUESTIONS
projersey Cash is the special exchange currency of the projersey shop website.
1 projersey Cash =$1
How to Get projersey CASH?
1. Place Order
The first order will get 2% projersey Cash Back of the order amount you paid, the Second and rest get 1% projersey Cash Back.
2. Affiliate Program
Invite friends to register and place an order to get a rich reward, No amount cap, The more invite order you get the more you get.
CLICK HERE for more details.
3. Write a Review
A. 10 words + 1~2 Photos, Get $5 projersey Cash.
B. Shoot a video Review can get up to $25 projersey Cash Back for the Order.
Application: All items that can be purchased on the website (except logistics costs).
The projersey Club is free, fast, and easy to join. Simply sign up, complete your profile, and start earning points to level up and unlock exclusive rewards.
https://projerseyfans.co/affiliate-program/
Do you know how to choose your size?
- Size chart is in European size it is for reference purposes only.
- Choosing the size based only on your height or weight both must be accurate If the result meet 2 sizes simply choosing the size which you normally wear comfortably.
- Authentic[Player Version] jerseys are a little slim fit compared to the Fans Version.
- Different kinds of clothing from different manufacturers so the size standards might be different also different style the design is different also might be different.
- 180cm/84kg (5.9ft/185lbs)
- Chest size: 106cm
- Replica size L/Authentic size XL
If you are not completely satisfied with your Gogoalshop order, and match our Return Policy We got you.
Considering the transit time of the return takes more than 1 month also the expensive shipping fee, what’s more
We want to establish a long-term cooperative relationship with you, so here is our win-win solution. RESENT POLICY.
WHAT IS OUR RESENT POLICY WORK?
If you are with one of the following conditions, after we confirm, we will resent you a new package.
1.SIZE PROBLEM
If you think the items that you received are not fit for you, Provide pictures that you wearing the jersey for us to confirm, After we confirm you can pay $15 postage for resending, we will arrange a new shipment for you.
2. LOGISTICS EXCEPTION
If your package is beyond the normal transit time and the online tracking shows an Alert or an Expired status, please feel free to contact us. and then we will resend you the package at once for free.
3. CUSTOMS HOLD OR LOST
If the package is getting lost or seized by the customs. please provide us proof about that, and we will resend the package to you for free after confirmation, and make sure you get it.
Note:
*Because personalized products are made just for you, they are not returnable.
*Face Covers are not eligible for returns or exchanges due to safety reasons.
1. Many details of jersey shirt & shorts are Hot-Transfer printed,we suggest you should wash by hand. cause machine wash will damage the printed. if you use a machine to wash, please turn the jerseys inside out.
2. Please do not wash the printed or stamped area too hard and avoid exposure the jerseys in the sun for a long time. Besides,When you do not wear it please hand up the jersey.
3.If the printed peel off, Please make the jersey flat, cover the letters & numbers with clean & non-stick plastic paper or stencil, iron it with 150C° in 7-8 seconds, If it does not work, please iron again.
Attention: Please do not iron the printed directly.
PRODUCTS
Our stores stock as many of our products as possible, but they do have limited space. For this reason, they can’t store all the products that are available in the Online Shop.
You can find all available products on our site through a simple search. Either enter the product name or number in the search bar at the top right of the page or search by gender, sport, or brand on our navigation menu.
After searching, you can refine, customize, and organize your results in the ‘Your Selection’ menu on the left side of the screen, then add the items you want by clicking ‘Add To Bag’.
There are two ways to locate products. Via the search menu or the navigation. Once you have located a product listing page you can refine your results using the available filters. You can’t customize or organize the results, simply refine them.
The suggestion is that we keep the search paragraph to describe the search process but need a more generic intro which describes both processes.
Due to the popularity of some of our items, they do sometimes sell out, but there are often other options you can explore.
MAKE IT PERSONAL
THIS IS HOW
You can make your jerseys more personal by adding a little something of your own choice. Making them personal means adding a personal name and number of your choice – your own, your pet’s or well, basically anything (appropriate). Look for the Personalize It icon for availability.
To ensure your product looks its best, try to avoid the use of special characters – some characters are not supported by the system.
COSTS
Adding a name and/or number to your product is an additional $6 per jersey to the standard price. This is a flat rate.
For most of the jerseys, we can offer personal services
Names can contain up to 12 letters A – Z. +$3
Numbers can only contain numbers 0 – 99. +$3
DELIVERY & RETURNS
Making your jersey personal will take around 1-3 additional days for delivery beyond your delivery selection. This means that, when adding a jersey to your bag with your name and/or number, your order will arrive 1-3 days later than usual.
Personalized products are created just for you. That means we cannot accept returns, except for manufacturing defects. We recommend familiarizing yourself with the fit of the specific model you are personalizing.
Color varies between materials. Our site shows a very close representation of how your gear will look. However, because it is a digital representation, we expect there will be some variation between your screen and the product.
Orders are charged when they ship and do not require a signature for delivery. We begin the personalization process as soon as you place your order and are unable to make changes or cancel your order.
All compliments or complaints are invaluable to us, so please get in touch with us if there’s something about our service or products you appreciate or something you’d like to submit a complaint about.
1. Many details of jersey shirt & shorts are Hot-Transfer printed,we suggest you should wash by hand. cause machine wash will damage the printed. if you use a machine to wash, please turn the jerseys inside out.
2. Please do not wash the printed or stamped area too hard and avoid exposure the jerseys in the sun for a long time. Besides,When you do not wear it please hand up the jersey.
3.If the printed peel off, Please make the jersey flat, cover the letters & numbers with clean & non-stick plastic paper or stencil, iron it with 150C° in 7-8 seconds, If it does not work, please iron again.
Attention: Please do not iron the printed directly.
ACCOUNT & NEWLETTERS
To change your account settings, log in to your account.
You can change your password or NICKNAME/DATE OF BIRTH/GENDER by going to “Personal Information‘.
You can change your address details by going to the ‘address book’ under ‘My Account.
After you change your password, you will receive an email confirming that you created a new password for your account
It’s easy to create an account.
The first step is to click ‘Login’ on the top right corner of the site, and then choose ‘Create Account’ to start the process.
Next, you enter your ‘login information’. This is your email, and you need to create a password and confirm it. Then choose your communication preferences, and make sure to accept the Terms and Conditions.
Complete the process by clicking ‘REGISTER’.
Congratulations!you made your account. We’ll send you an email to confirm.
It’s easy to reset your password.* Start off by going to the account sign-in page. Click ‘Forgot Your Password?’ then enter the email address you use to get into your account. Click ‘Get Code’, and we’ll send you an email with the code.
When you get the code, Enter and finalize it by clicking ‘RESET PASSWORD’.
Congratulations! You have a new password.
ORDERING & PAYMENT
Credit Cards: Visa, Mastercard, AE, DC, JCB
• Debit Cards: Visa & Master
It depends on the payment method you used.
If you used a credit card (Visa, Master, AE, JCB )it depends on the payment whether processing, Normally it will be charged as soon as you place the order, sometime it takes 24 hours to process and confirm.
If you used Transferwise, you will be charged as soon as you place the order.
Note:
Wise and Zellepay payment will process within 12 hours (Except weekend).
You can check your order status to see whether your payment is confirmed by us, we will send a confirmation email once the payment goes through.
Unfortunately, order details cannot be revised after an order has been placed successfully.
If you want to change anything about your order, you can try the following:
*Ask the online service or Customer Service to cancel your order. Once your order has been successfully canceled, you can place a new order.
* If your order has not been shipped out yet, you can contact the online service or Customer Service to change the order details for you.
* We begin constructing your personalized product as soon as you place your order. We are unable to make any changes or cancel your order once it is placed.
Because personalized products are made just for you, they are not returnable.
EMAIL US with Your Order Number and the details of the item you need to change.
One possible reason is that your payment is not successful, please wait for further notice. Once your payment is received, the status of your order will change to “waiting for confirm”. If the money is deducted from your card but the order status still remains “Pending”, please contact us through E-mail and we will reply to you as soon as possible.
Even so, there will still be a chance to be charged customs duties, because customs Duties are generally collected by the destination customs or collected by DHL. If you encounter this situation, you should pay for all Customs Duties.
How about the Euro VAT ?
About the Euro VAT（ValueAdded Tax） 20% or more, You pay 8%, we cover the rest 12% .
Those countries need to pay the VAT:
Austria Belgium Bulgaria Hungary Germany Greece Denmark Ireland Spain Italy Latvia Lithuania Luxembury Netherlands Poland Portugal Romania Slovakia Slovenia France Croatia Czech Republic Sweden Estonia Norway Cyprus Finland MaltaOrdering online is easy and safe. Our website will walk you through placing an order and here’s a preview.
1. Add the item to the cart
Use our search bar or browse by the department to find the item you want, click on the item then add to cart.
TIPS: Please Read the information on the product page and choose among available size and customization options for that item.
2. Check out
Adjust quantities from the shopping cart then click the Continue button, Follow the step to input shipping information &Select a shipping type then follow the website guide to check out.
TIPS: Please check your order carefully, make sure you provide a correct shipping address to get the item’s delivery.
3. Submit your order and paid
Enter your payment information and any coupon or gift certificate codes you want to use and then follow the guide to finished the payment.
TIPS: Check your order carefully, then submit your order, Your card will not be charged at this step.
*You will receive a confirmation email from our shop when the order payment is done
You do not need to create an account when you shop on our shop, or you can check out as a guest.
DELIVERY
If you need further assistance, please contact us and we are happy to assist. https://projerseyfans.co/contact-us/
RETURNS & EXCHANGES
If you are not completely satisfied with your order, and match our Return Policy We got you.
Considering the transit time of the return takes more than 1 month also the expensive shipping fee, what’s more
We want to establish a long-term cooperative relationship with you, so here is our win-win solution. RESENT POLICY.
WHAT IS OUR RESENT POLICY WORK?
If you are with one of the following conditions, after we confirm, we will resent you a new package.
1.SIZE PROBLEM
If you think the items that you received are not fit for you, Provide pictures that you wearing the jersey for us to confirm, After we confirm you can pay $15 postage for resending, we will arrange a new shipment for you.
2. LOGISTICS EXCEPTION
If your package is beyond the normal transit time and the online tracking shows an Alert or an Expired status, please feel free to contact us. and then we will resend you the package at once for free.
3. CUSTOMS HOLD OR LOST
If the package is getting lost or seized by the customs. please provide us proof about that, and we will resend the package to you for free after confirmation, and make sure you get it.
Note:
*Because personalized products are made just for you, they are not returnable.
*Face Covers are not eligible for returns or exchanges due to safety reasons.
PROMOTIONS & VOUCHERS
projersey Cash is the special exchange currency of the projersey shop website.
1 projersey Cash =$1
How to Get projersey CASH?
1. Place Order
The first order will get 2% projersey Cash Back of the order amount you paid, the Second and rest get 1% projersey Cash Back.
2. Affiliate Program
Invite friends to register and place an order to get a rich reward, No amount cap, The more invite order you get the more you get.
CLICK HERE for more details.
3. Write a Review
A. 10 words + 1~2 Photos, Get $5 projersey Cash.
B. Shoot a video Review can get up to $25 projersey Cash Back for the Order.
Application: All items that can be purchased on the website (except logistics costs).
https://projerseyfans.co/affiliate-program/
Sometimes when you try to use a discount code you can get a message saying it’s either expired or not invalid. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the discount code correctly. Make sure your order is qualified to use this code, make sure you’ve entered the discount code exactly as it appears.
If you are sure your discount code is valid for your order but it still doesn’t work, please contact us.
Projersey CLUB
The projersey Club is free, fast, and easy to join. Simply sign up, complete your profile, and start earning points to level up and unlock exclusive rewards.
Welcome to the projersey membership program, the projersey Club (the “Club”). The projersey Club is organized by projerseyfans.co. ( “we,” or “us”) and these Terms and Conditions (the “Terms”) govern your participation in the Club. Please read these Terms carefully. By participating in the Club, you agree to be bound by these Terms.
1.JOINING THE Projersey CLUB
No purchase is required to enroll in the Club. Only one account is allowed per individual. If you join the Club, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the registration form.
2.EARNING Projersey POINTS
As a member of the Club, you will earn points for purchases that you make on Projersey. Purchases include purchases of regular and sale priced merchandise. If a member returns purchased items, the Points earned by those items will be deducted from the member’s Point total. In addition to earning Points for purchases, members can also earn Points for certain interactions with us. These include but are not limited to:
CREATE ACCOUNT& COMPLETE PROFILE
Join the Projersey Club and tell us more about yourself earn your first 50 Projersey points.
MAKE A PURCHASE
Shop your favorite soccer products, earn 5 Projersey points per $1.
SHARE
Place order successfully then Shore on Social Media, such as Facebook, Twitter, Instagram or forum, earn 50 Projersey points per order.
LEAVE A REVIEW
Review a product from your purchase history, earn 50 points.
3.EXPIRATION OF POINTS
Projersey Club points will remain valid for 365 Days. Points are not transferable between members. Points have no cash value and cannot be exchanged for cash.
4.Projersey CLUB TIERS
The Club has five separate tiers. Starting at the P1, members can progress through the different tiers by earning points. It is possible to become a Challenger by simply joining the Projersey Club. No purchase is required.
Members can climb to the higher tiers of P5, at higher tiers members can access even greater benefits.
Members must meet the requalification requirements at the end of their membership year in order to remain at their current tier. If not, members will be downgraded to the tier below. Returns can cause members to drop down multiple tiers. For example, if a member returns an order / a product, the points earned will be deducted, which could cause a member to drop by the corresponding number of points.
5.REWARDS
Entry and progress through each of the above-mentioned tiers will unlock a set of new rewards for members. When a member enters a higher tier, they will receive a one-time tier-specific discount voucher for that new tier that is good for 365 days. Members will have access to the rewards in their current tier and the tiers below them.
The following terms and conditions apply to the specific rewards listed for members in the relevant tiers when and if earned and used by you.
Discount Vouchers: These are single-use discount vouchers that are unlocked when members enter a new tier. These are valid for 365 days.
Express Shipping: Whose value is $20, valid for 365 days.
Points Reward: Different points reward for different tiers members, the higher tier you are in, the more points get back to you after purchasing.
6.USE OF ACCOUNT
Members are responsible for maintaining the confidentiality of their password and account and are fully responsible for any and all activities that occur under their password or account. Members should immediately inform GoGoalshop customer service of any unauthorized use of their password or account or any other breach of security.
7.DISCLAIMER AND LIMITATION OF LIABILITY
THE CLUB IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Projersey DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE CLUB (INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Projersey SHOP WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH THE CLUB, HOWEVER, CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Projersey SHOP’ TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS AND THE CLUB, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE FEES YOU HAVE ACTUALLY PAID Projersey DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY.